How should a clinic respond to a patient with a disability who needs an accommodation for access to the facility?

• A. Direct the patient to another facility immediately.
• B. Refuse accommodation to save time.
• C. Assess needs, arrange reasonable accommodations, and involve accessibility services if needed.
• D. Postpone accommodations until after the visit.

Answer: (C)

Providing access starts with asking about the patient’s needs, identifying barriers, and arranging reasonable accommodations so they can access care without unnecessary hardship. If needed, involve accessibility services to coordinate supports like a sign-language interpreter or captioning, assistive listening devices, accessible entrances and exam rooms, and materials in alternative formats. Confirm the plan with the patient ahead of time and document what was arranged for the visit. This approach respects patient dignity, supports safety and quality of care, and meets ethical responsibilities. Denying, delaying, or postponing accommodations undermines access and the therapeutic relationship.