What is the most appropriate response when a privacy accommodation request cannot be resolved immediately?

• A. Record the request, communicate next steps, and involve supervisor for feasibility.
• B. Deny the request without assessment.
• C. Endorse a standard solution without assessment.
• D. Delay the response indefinitely.

Answer: (A)

When a privacy accommodation request can’t be resolved right away, the best approach is to document the request, communicate the next steps to the patient, and involve a supervisor to determine feasibility. Recording the request creates a formal record and shows respect for the patient’s rights while ensuring accountability. Explaining the plan and expected timeline helps the patient understand that their need is being taken seriously, even while a full solution is being worked out. Escalating to a supervisor or privacy lead brings in someone with the authority to assess what can be done, identify any barriers, and determine concrete steps or resources needed. If possible in the moment, offer interim privacy measures—such as moving to a quieter area or using screens—to reduce immediate exposure while the assessment proceeds. Avoid delaying the response, denying without assessment, or applying a generic solution without considering the specific request, because privacy needs must be evaluated and balanced with feasibility and policy. Set a clear follow-up plan and keep the patient informed about progress.