Which action is part of opening the medical office related to patient education materials?

• A. Route messages
• B. Put the reception area in order and make patient education materials available
• C. Disarm the security system
• D. Check voicemail

Answer: (B)

Opening the medical office with patient education materials means you'll prepare the front desk and waiting area so patients can easily access information about their care. This includes placing brochures, handouts, and digital resources where they’re visible and easy to reach, so patients can learn about procedures, preventive care, medications, and follow-up steps as soon as they arrive. Having these materials available supports informed decisions, improves the patient experience, and helps staff address common questions more efficiently. The other tasks—routing messages, disarming the security system, and checking voicemail—are important for operations, safety, and communications, but they don’t directly involve making patient education resources accessible in the reception area. So this action best aligns with opening duties related to patient education materials.