Which approach helps protect patient privacy for a walk-in appointment?

• A. Discuss PHI openly in the lobby.
• B. Schedule appropriately, screen PHI screens, and discuss with patient in a private area.
• C. Leave PHI on a public monitor.
• D. Share PHI with visitors.

Answer: (B)

Protecting patient privacy means keeping PHI confidential by controlling where and how information is accessed or discussed. For a walk‑in appointment, coordinating scheduling helps manage who is in the reception area so sensitive details aren’t exposed in a crowded space. Using privacy screens or ensuring the computer display isn’t visible to others prevents PHI from being seen by bystanders. And discussing the patient’s information in a private area where conversations can’t be overheard keeps details secure. In contrast, talking about PHI in the lobby, leaving PHI on a public monitor, or sharing it with visitors would expose information and violate privacy standards.