Which of the following is a step to open the medical office?

• A. Check voicemail
• B. Disarm the security system
• C. Route messages
• D. Put the reception area in order and make patient education materials available

Answer: (B)

Opening the medical office means getting the space ready for patients and staff to enter and start the day. The essential first action is disarming the security system. When the system is active, doors may stay locked or an alarm could trigger, causing delays and disrupting the first minutes of the day. Disarming it in accordance with authorized procedures allows authorized staff to enter smoothly and begin operations safely.

Once access is established, other morning tasks can proceed: checking voicemail and routing messages helps ensure communications are handled, and arranging the reception area with patient education materials supports a calm, welcoming environment. But those tasks rely on the space being accessible, making disarming the security system the necessary enabling step to open the office.