Which option is NOT an appropriate privacy practice in the waiting area?

• A. Speak in a private area or low voice when discussing PHI.
• B. Use privacy screens and discuss in confidential manner.
• C. Ensure PHI is not visible on screens or notes.
• D. Share PHI freely with any staff member.

Answer: (D)

Protecting privacy in the waiting area means keeping PHI out of sight and out of earshot. When PHI must be discussed, do it in a private area or at a low volume, and use privacy screens so others can’t view sensitive information on screens or notes. These practices help ensure that only people who need to know have access to the information, and that conversations and materials remain confidential. Sharing PHI freely with any staff member breaks that rule—PHI should be shared only with colleagues who have a legitimate need to know and only the minimum necessary details. That’s why this option is not appropriate in a waiting area.